We will endeavour to send you order hassle free, with good service.
Postage & Packing within the UK , Highlands & Islands, Channel Islands.
We ship via Royal Mail.
We have no minimum order, but orders up to £30 incur a postage cost of £3.35 second class mail or £4.45 first class mail.
All orders over £30.00 are postage FREE to the UK ONLY
All orders are usually sent within 3 working days.
European Postage & Packing
If you are ordering from Europe, postage and packing is £11.00 This is for a tracked and signed for package shipped by Royal Mail. Due to new EU VAT rules our minimum order for EU countries is now £150. All orders will be charged VAT & Duty on arrival , before delivery.
Worldwide Postage & Packing
If you are ordering from the USA postage is £15.45 Canada is £13.00, Australia is £14.40. This is for a tracked and signed for package sent via Royal Mail.
Please note we can not be held responsible for delays caused by Royal Mail. Orders 'lost in the Post' are normally very rare, however if this does occur we will replace items ( after the statutory time limit set by the post office) where possible, otherwise a refund or replacement will be offered.
Returns and exchanges
We will replace faulty or damaged items sent, if you email to telephone us within 7 days of receipt. We try not to make mistakes, but very occasionally this happens, and we will do all we can to sort them out.
Refunds for unwanted goods will be given, minus the postage charges, on receipt of returned goods in a re-saleable condition.
We do endeavour to update the website as quickly as we can to mark items out of stock if not available. Occasionally it may be that item is out of stock when you buy it, and we will forward it on as soon as possible to you.
A full refund will be given for faulty or damaged goods.
If you wish to contact us, please email or telephone on 01795 597757.